Managed Services

1. Define Security Objectives

• Protect sensitive data, ensure system availability for compliance.
• Risk Assessment: Identify vulnerabilities, threats, impacts.
• Compliance with GDPR, HIPAA, PCI DSS, ISO 27001.

2. Security-Driven IT Policies

• Access Control
• Data Protection
• Incident Response
• Acceptable Use
• Remote Work/BYOD
• Patch Management
• Backup/Disaster Recovery
• Vendor Management

3. Build Security in IT Procedures

• Secure Development Lifecycle (SDLC) 
• Change Management
• Logging and Monitoring, for suspicious activity.

4. Enforce Security Policies

• Awareness Training to prevent threats.
• Technical Controls: IDS, firewalls, endpoint protect.
• Audits for compliance.

5. Maintain and Update Policies

1. Threat Detection and Real-Time Monitoring of network traffic, systems, and endpoints for suspicious activity, block attacks and behavioral analysis of user activities to identify potential insider threats.

2. Incident Response with automated detection tools to identify security incidents, prevent spread of the incident. Investigate the incident. Remediation and Recovery. Post-Incident Review: Conduct a post-mortem analysis of the incident

3. Vulnerability Management

4. Access Control and Identity Management

5. Data Protection and Encryption

6. Network Security Execution

7. Security Awareness and Training

8. Compliance and Auditing

9. Security Automation and Orchestration

10. Penetration Testing and Red Teaming

11. Threat Intelligence Gathering and Intelligence Sharing

12. Continuous Improvement and Adaptation

1.   Infrastructure Management of hardware, software, networks, and data centers to ensure availability and performance.

2.   Monitoring and Performance Management of IT systems to detect and resolve issues proactively. 

3.   Incident Management and Troubleshooting, Identifying, responding to, and resolving IT incidents to minimize downtime and operational disruptions.

4.   Backup and Disaster Recovery Regular backups of critical data and establishing disaster recovery protocols to restore services in case of failures.

5.   Change Management Planning, testing, and deploying changes to IT systems to reduce risks and ensure seamless updates.

6.   Capacity and Resource Management

7.   Configuration and Asset Management

8.   Automation and Scripting

9.   Vendor and Third-Party Management

10.   Agile Transformation and IT Service Management (ITSM)

11.   Software and Application Management

12.   Reporting and Documentation.